We respect your privacy in handling any personal information, such as your name, address, email address, phone number, or other information (“Personal Information”) relating to you and your transactions with us. This Privacy Policy describes the Personal Information we collect about you, how we may use that information, the safeguards we have to protect it, and the choices you have about our use of that information. When you provide your Personal Information through arcmanonline.com or one of our related internet web sites (“Sites”), our stores, or our call centers, you are consenting to this Privacy Policy, as set out below.
1.Who May Use the Sites The Sites are intended for users from the United States and those not governed by privacy policies of other countries. Do not send us information unless you consent to the application of U.S law and this Privacy Policy. The Sites are not intended to attract users under the age of 18. We do not collect Personal Information from any person we know aged under 18.
2.Collection of Personal Information We may collect Personal Information that you provide us when you:
A.Shopping at APC When you purchase our products and services, you can do so anonymously when you pay with cash. If you use a credit or debit card, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders and to assist you when you visit or call us. When you return previously purchased product or request a refund or exchange, to prevent fraud, you may be asked to give your name, address, phone number and other information that identifies you, such as your driver's license.
B.Calling Us When you call us about a product, delivery, billing or for customer service, you may be asked for Personal Information that identifies you and additional information to help us answer your question promptly, such as your name, address, and a phone number. We may retain this information to better assist you in the future.
C.Visiting Our Sites In general, you can visit our Sites without providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Sites and other related information such as page requests, browser type, operating system and average time spent on our Sites. We use this information to monitor and improve our Sites.
D.Registering on Site Registration is an optional service provided by our Sites. When you register, you are asked for information such as your name, address, phone number, e-mail address, your interests and preferences, and a password that you select along with other information. When you register you could sign up for future marketing information from APC.
E.Participating in Surveys or Contests When you participate in a survey or enter a contest at APC sponsored event or through our store and Sites, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation. We may also ask your permission to send you future marketing information from APC.
3. Use of Personal Information We may use or disclose your Personal Information in any of the following circumstances:
A.Receiving Promotional and Marketing Materials We would like to inform you of products and services, sales and special offers that we believe might benefit you. We may send you mail, email or call you with information about our offerings, if you have provided us with your name and address, email address or phone numbers at our stores, call centers or Sites. You can register and change your preferences to receive or not receive marketing materials on arcmanonline.com within the My Account section. You may also change your preferences by e-mailing us at online@arcmanusa.com . Please allow sufficient time for your preferences to be processed.
B.Access to Personal Information by Companies that Work with APC Some of our operations may be managed by unaffiliated service provider companies. These companies may have access to your Personal Information on a confidential basis, only to the extent necessary to perform their functions. If your purchases are being shipped to you, your shipping information will be shared with delivery service providers. These providers are asked by APC not to use your Personal Information for any purpose other than making the delivery.
C.Disclosure of Personal Information with Marketing Partners We enter into marketing relationships with companies that provide products or services that we believe may be of interest to APC customers. We may share non-identifiable aggregated Personal Information with these companies to help them provide you information that we believe will be of interest to you. We will not disclose your telephone number, credit card account information or e-mail address for these purposes. We may also provide Personal Information to our other affiliated businesses.
D.Disclosure of Personal Information in Legal Proceedings If any law enforcement or judicial authorities request individual user’s Personal Information, APC or the applicable service provider may provide such information without your consent. In cases regarding personal or public safety claims, APC or the applicable service provider may provide your Personal Information to appropriate authorities, without your consent or court process. In matters involving legally valid inquiry, investigative body of agreement breach or law contravention or litigation involving us, APC or applicable service providers will also provide your Personal Information as required by law. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.
4. Your Controls on the Use of Personal Information You may request access to the Personal Information that we have about you. If you are a registered user with our Sites, you can access your profile information by clicking on the "My Account" link on the Sites on which you registered. If you are a California resident, you have the right to request one Notice of Information-Sharing Disclosure per year which will identify the third parties with whom APC or any of our affiliates has shared the Personal Information we have collected from you. You may request the Notice of Information-Sharing Disclosure by e-mailing us at online@arcmanusa.com .
5. Cookies and Tracer Tags All pages on our Sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies may let us know who you are, to access your account information (stored on our computers) to deliver products and personalized services, and will provide us and applicable service providers with information to personalize our Sites with your preferences. Cookies are also required to allow you to add multiple items to your shopping basket. We also use cookies to improve the performance of our advertising. Our Sites may also use the tracer tags technology, which allows us to understand which pages you visit on our Sites, and to help us tailor our Sites for you and other future website visitors.
6.Security of Personal Information
A. Safeguards We Have to Protect Your Personal InformationWe maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We are also committed to applying reasonable technology to protect the security of our Sites. However, even with the best technology, no website is 100% secure. We will take measures which we believe are appropriate to protect your Personal Information, and, where applicable, will ask any third parties to whom we may transfer such information to take comparable steps to protect security.
B.Secure Shopping When you place orders on our Sites, all of your order information, including your card number and delivery address, will be transmitted through the internet using Secure Sockets Layer (SSL) technology, which is an industry standard that designed to prevent someone other than operators of our Sites from capturing and viewing your Personal Information. If your web browser cannot support this level of security, you will be unable to order products through our Sites.
C.Passwords Online access to your Personal Information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. APC will never ask you for your password in any unsolicited communication.
D.Outside Links Our Sites may include links to the websites of our business partners, vendors and advertisers. These other sites are outside of our control. Please consult that website's own privacy policy once you are outside any of our Sites.
7. Privacy Practices of Third Parties The Arcmanonline Site may contain links to third party websites, products, and services, including social media sites such as Facebook and Twitter. These third party websites may place cookies or other tracking technologies on your computer or personal device. Information collected by these third party websites is governed by their privacy practices and is not subject to this Privacy Policy. We are not responsible for how these third party websites collect, use, disclose, distribute, or maintain Personal and Non-Personal Information. If you visit a third party website linked from the APC Site, you do so at your own risk. We encourage you to learn about the privacy practices of those third parties prior to providing them with an information or taking advantage of an offer or promotion. The APC expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties.
8. Governing Law This Privacy Policy and the privacy practices of Arcmanonline.com will be subject exclusively to the laws of the State of California, United States.
9. California Privacy Rights Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of Personal Information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To submit a request pursuant to Section 1798.83, please contact APC.
10. Privacy Policy Modifications From time to time we may modify or amend this Privacy Policy. Any changes in our policies will be communicated in this page, so please check this page from time to time.
11. Contacting Us If you have any questions about our handling of Personal Information, please email us at online@arcmanusa.com . Alternatively, you may call us toll-free at 1-888-666-1016.
This Privacy Policy was last updated on April 11, 2014.
